KCB Information Services
FIVE WAYS WE CAN DISPUTE
INFORMATION ON CONSUMER CREDIT REPORTS
There are four ways we can correct a credit report, pulled by one of
our members, using our subscriber numbers.
Any incorrect information on a credit report should be disputed.
That includes, incorrect SS#s, incorrect addresses, incorrect aliases,
incorrect trade lines, incorrect public records and inquiries.
First: If our members use
SERVICEPLUS or MCL merged or mortgage report, on the right side
of the screen, they can use: “VIEW REPORT.” The section below
that will say: “ADD-ON PRODUCTS.” And below that is: “Request
Supplement.” Just click on “Request Supplement.” This
process allows our members to send the dispute directly to us via the
Members just need to click on the boxes next to the trade lines you
wish us to verify. There is also a space to report any other
instructions or requests.
Consumers need to sign an Authorization Form in the Downloads link and
fax it to us before we can dispute or verify the trade lines and
employment. If we are just updating your merged report we do not
need any other information.
DOCUMENTS NEEDED TO DISPUTE
INFORMATION ON AN EXPERIAN, TU OR EQUIFAX CREDIT REPORT:
We need a letter from the consumer
explaining what is wrong.
A copy of your driver’s license.
A copy of your SS card. Experian, TU and Equifax will not verify
or change anything without positive proof that it is really the correct
consumer disputing the information. Picture IDs can not be faxed.
We are only able to correct credit reports pulled in the last 30 days.
Copies of Paid Receipts, Lien
Releases, Judgment Releases and letters from creditors verifying the
status, are needed and can speed up the dispute process.
Once we have verified the information, we can change our report.
This report is only for in-house lending. The corrected report
can not be sent to Fannie or Freddie.
It usually takes 1 to 4 days to correct our credit report.
We can also verify employment and rental (landlord) payments and
In some cases, we can add information to our report from creditors not
reporting to the three national bureaus.
Second: Same as above,
but we file the dispute with the offending credit
bureau(s). It takes three to four weeks to correct incorrect
information on TU, Experian or Equifax. Information on the
national bureaus can only be corrected. We are not able to add
new information from creditors who do not report to the national
Third: Our members can
use Rapid Rescore. We can get the information corrected on the
offending credit bureau in 3 to 5 business days. This is very
expensive. We need the same information as in the First step,
plus the Rapid Rescore authorization. The authorization is on our
Members Documents page.
The consumer needs to sign an Authorization Form. This form is on our
web page (and in our MCL Merged & Mortgage System.) Just go
to CREDIT PRODUCTS and click on “Member Documents.” The Loan
Verification forms are near the bottom of the page.
Forth: : Same as number one, but the
consumer contacts us directly. We file the dispute with the
credit bureau(s). It takes three to four weeks to correct
information on TU, Experian or Equifax.
If our member has pulled an Experian or Equifax credit report through
us or using our numbers, we can dispute the incorrect information
for the consumer.
Only an authorized employees of our members can request verifications
and updates to their reports. Also, if the consumer comes to us
to dispute a credit report pulled by one of our members, we can not
contact their lender, with the results of the dispute.
There is a fifth way we can assist
If the consumer has obtained their credit report from another source,
we can assist them in correcting their report. Since it is not
pulled from one of our members, we do not have direct access to the
consumer’s file and there may be a fee to the consumer.
We can help them file a dispute with both the creditors and the credit